Our top priority is to revive your operations, ensure delivery of your orders, and make sure you reach permanent recovery through our locally based supplier recovery experts. These agents, managed by our project managers, will examine your needs, attend your supplier’s site, start working closely with their team and expedite critical orders all the while providing you with real-time progress.
Our agents, acting on your behalf, will dig into your suppliers’ operations and processes by identifying key output constraints and drive the supplier’s team to integrate improvement plans and act on constraints removal. Our managed teams will work with your suppliers while maintaining a professional and collaborative environment.
With our well-thought-out and tested supplier recovery techniques, we can quickly manage and drive all phases of the recovery intervention, from high level to the most crucial details, from expediting critical orders to permanent sustained solutions. We do it all for you!
As progress is driven on each part number, the past due gap will shrink, soon, a few on-time deliveries will start registering, and progressively, more and more will be delivered on time. From day one of our agents’ deployment, you will be on route to increasing your OTD to your customer until you reach a point that you no longer need us to expedite your suppliers’ parts back home to your site.
– Analyze the history: general performance, collaboration, on-time delivery, product quality
– Analyze the product detail, the specialty, and the manufacturing process
– Identify the current and recurring issues
– Find the resource (s) with the best skills to accomplish the mission
– Validate the technical and non-technical skills of the resource
– Deploy the agents
– Identify the bottlenecks in the manufacturing process
– Identify the inefficient processes
– Identify interdependencies e.g. resources with unique competencies and unique suppliers, etc.
– Determine the stakeholders, the escalation process, the frequency and the content of reports and meetings, as well as the high-level strategy
– Set up and elaborate the KPIs, dashboards, progress monitoring table, and deadlines
– Implement the supplier recovery and delivery assurance plan
– Based on the customer’s needs, our PMs will coach and monitor the resources by offering constructive criticism and opportunities for improvement
– Manage the customer while maintaining a high level of satisfaction. Realign the strategy if necessary
– Put in place specific tools to increase the efficiency and added value of our resources.
– Develop an exit plan focused on sustainability, stability of the intervention, and maintaining the gains achieved
– Analyze the starting point versus the end of the project
– Evaluate the on-time delivery and the customer satisfaction
– Evaluate the added value by quantifying, if possible, the cost saved
– Evaluate the quality of the intervention
– Evaluate the speed of obtaining results
– Note the lessons learned
