Our agents, acting on your behalf, will dig into your suppliers’ operations and processes by identifying key output constraints and drive the supplier’s team to integrate improvement plans and act on constraints removal. Our managed teams will work with your suppliers while maintaining a professional and collaborative environment.
With our well-thought-out and tested supplier recovery techniques, we can quickly manage and drive all phases of the recovery intervention, from high level to the most crucial details, from expediting critical orders to permanent sustained solutions. We do it all for you!
As progress is driven on each part number, the past due gap will shrink, soon, a few on-time deliveries will start registering, and progressively, more and more will be delivered on time. From day one of our agents’ deployment, you will be on route to increasing your OTD to your customer until you reach a point that you no longer need us to expedite your suppliers’ parts back home to your site.
– Analyze the history: general performance, collaboration, on-time delivery, product quality
– Analyze the product detail, the specialty, and the manufacturing process
– Identify the current and recurring issues
– Find the resource (s) with the best skills to accomplish the mission
– Validate the technical and non-technical skills of the resource
– Deploy the agents
– Identify the bottlenecks in the manufacturing process
– Identify the inefficient processes
– Identify interdependencies e.g. resources with unique competencies and unique suppliers, etc.
– Determine the stakeholders, the escalation process, the frequency and the content of reports and meetings, as well as the high-level strategy
– Set up and elaborate the KPIs, dashboards, progress monitoring table, and deadlines
– Implement the supplier recovery and delivery assurance plan
– Based on the customer’s needs, our PMs will coach and monitor the resources by offering constructive criticism and opportunities for improvement
– Manage the customer while maintaining a high level of satisfaction. Realign the strategy if necessary
– Put in place specific tools to increase the efficiency and added value of our resources.
– Develop an exit plan focused on sustainability, stability of the intervention, and maintaining the gains achieved
– Analyze the starting point versus the end of the project
– Evaluate the on-time delivery and the customer satisfaction
– Evaluate the added value by quantifying, if possible, the cost saved
– Evaluate the quality of the intervention
– Evaluate the speed of obtaining results
– Note the lessons learned
“Outstanding job driving the required hardware all quarter to ensure sites had parts that could be turned in short order for revenue. We had record breaking PTS numbers and it, without question, helped make up revenue in some other areas of the business where we had shortfalls. Thank you!”
Customer Operations Manager at a major manufacturer of aircraft engines and avionics
What is Supplier Surveillance?
Supplier Surveillance is an expression used in our line of service to describe overseeing the manufacturing activity of a supplier. It consists of assessing and validating a facilities operation, identifying and resolving issues, addressing roadblocks, and alleviating the risk of supply disruption if any.
What does Delivery Assurance?
It generally refers to a service that targets a specific product and consists of making sure the product is delivered to its customer on time by tracking the target items step by step from the start of production to on-dock delivery at the customer facility.
What is Supplier Recovery?
Supplier Recovery is an expression used to describe a series of actions and initiatives taken to restore, to a client’s expectation, a supplier’s overall on-time delivery performance.
How will Supplier Surveillance help my business?
Supplier Surveillance will help your business by providing increased visibility on your supply chain, building sustainable relationships with your vendor, and mitigating the risk of supply disruption in the future. It prevents supply chain issues before they hit you.
How will Supplier Recovery help my business?
Supplier recovery will re-start production lines quickly, increase your supplier’s performance and reliability in a sustainable way.
How will Delivery Assurance help my business?
Having eyes and ears on your critical supplies will reduce procurement delays and queue time along the manufacturing process and ultimately keep critical parts flowing to their destination.
How to handle and avoid disruptions in your supply chain?
Maintaining a good relationship with your vendors helps them help you. Above all, do state of the art due diligence with your vendors to avoid setting them up for failure, provide visibility on your orders to them and regularly interact and visit them.
How to measure success in the supply chain?
KPIs include on-time delivery and quality metrics. If your supplier is successful, you will be too. Failing your suppliers will make you fail.
How can training your suppliers help your supply chain?
Your supply chain is only as good and reliable as your worst suppliers. Helping your suppliers develop and succeed will benefit you. Consider it an investment rather than an expense.
In this video, David Wardle discusses what is supplier recovery and why your company might need this service.
Video Script
Your supplier is a critical part of your company’s business. And you need to be sure that nothing gets in the way of your product getting to your client.
Through years of supply chain management and optimization experience, GPSI has seen time and time again the importance of Supplier Recovery and Delivery Assurance.
This is a process by which your company and in turn GPSi work hand in hand with your supplier to put in place sustainable recovery measures, while at the same time, assuring your supplier’s autonomy and performance. Basically, if something goes wrong, you need an assurance from your supplier that critical orders will be expedited, and that they have processes in place to reach permanent recovery.
In beginning this conversation with your supplier and putting these systems in place, you’ll gain visibility on your supply chain and you’ll have a much better understanding of your supplier’s strengths and weaknesses.
Most importantly, you’ll reduce inefficiencies and material shortages, while expediting critical orders, and raising your on-time delivery to the highest level.
